If you want to run your business smoothly and hassle free, then you need to solve your customers and staff problems. Don’t be worry,you can know more about your customers problems via help desk software. Best help desk software makes simple to your customers talk about their problems and your staff will provide solutions over that help desk software. Here we are talking about best help desk software of 2023.
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What is help desk software?
In short,help desk software is used to manage customers queries in form of tickets, and provide support and solution to that queries from one centralized location. Help desk software will make your business streamline and you can focus to resolve problems of your customers easily. In today’s tech savvy world you can easily find out best help desk software for your business. Some pros of help desk software as below:
- It improves problem resolution.
- You can use your staff more Intelligently
- It streamline your business and communication.
- Your customers will feel more satisfy.
- Easily can create reports and share metrics.
Best Help Desk Software
Here are list of top best help desk software.
1. Zoho Desk
If you want impressive help desk software features and competitive price then go for Zoho desk. It is complete package for your business to full fill your help desk software need. Zoho desk provide AI supported chat, knowledge base, 24/7 live rep, phone and email support, forum and FAQs etc. You can use it on Android, iOS and on web platform. Any range company can use Zoho desk.
2.LiveChat
It provides complete customer support help desk solution. You will get lot of features with LiveChat help desk software. It provides chat tools, customer engagement, chat widget customization, reports and analytics and in build security features. LiveChat likewise offers integrations for a wide range of other common software platforms, such as Salesforce, Facebook Messenger, Shopify, Hubspot, Pipedrive, and WhatsApp.
3.Freshdesk
Freshdesk is a help desk arrangement that has various features to expand the proficiency of work processes. These incorporate a group inbox to manage incoming tickets from a few channels to one location, the capacity to assign and make custom ticket situations with work for your comapny, canned reactions to normal difficulty issues, and a team huddle to get skill on additional muddled difficulties. You will get AI supported chat and integrate with email, phone and social media.
4.RingCentral Contact Center
It provides call handling, omni channel routing, CRM integrations, analytics for agent performance management etc. It focus on collaboration which comes from service. It provides super fast information to agents to provide solution. It easily integrate with SalesForce, Zendesk, Oracle, ServiceNow, and Microsoft Dynamics so it provides better help desk solution to your business.
5.HappyFox
Happy fox is comprehensive help desk solution present in market for your business. It Integrates with slack easily so you can see tickets without landing HappyFox app. It provides set of features like ticketing system,canned action, task management, help desk reports, automation, knowledge base, satisfaction survey and many more. It is little bit expensive but best solution for your business if you are looking for best help desk software.
6.SolarWinds service desk
If you are looking for easy to use help desk software then solar winds service desk is for you. It is good for medium and large business. Solar winds have lots of customization options. You can use it for incident and asset management, cataloging and fulfillment, and as a single portal for the submission of tickets and requests. Solar winds service desk has a huge choice of features including devices for occurrence, IT resource and issue the board, a representative help gateway, and an information base.
7.Jira Service Management
It is overall good selection for your help desk management. You can use same tool for multiple job roles. If you want to your tool with other company tool then you can use Jira service management. It integrates team messaging and AI-supported problem resolution. You can use it freely up to three agents. Jira provides you request management, change management, configuration management, incident management, asset management, knowledge management, problem management etc features.